Complaint Handling Articles

Thank you for your interest in Complaint Handling. We hope you enjoy these articles that discuss some important issues in our industry.

Person Centred Care Course now live online

Person centred care course has just been launched which is mapped to the care certificate. Whether or not we are aware of it, we all live our everyday lives by a set of values that shape how we think and react. Values are beliefs and ideas about how people should behave which have been formed by our childhoods, families, backgrounds, cultures, religions and relationships.