Complaint Handling Level 1 (VTQ)
Learn how to deal with complaints in an effective and professional manner with this ProTrainings Course.
This Course Includes:
- 2.0 hrs CPD Certificate
- Evidence Based Training Certificate
- Instant printable wall certificate
- 24/7 on-demand video
- Access on mobile
- Weekly refresher video
- Expiration reminder
- Student manual
Course Details
42 minutes
English
Keith Sleightholm
English
Complaint Handling Level 1 (VTQ) at a Glance
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.
Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
Frequently Asked Questions
Which occupations use this course?
The Complaint Handling Level 1 (VTQ) Course is perfect for:
- Care workers
- Nurses
- Doctors
- Agency workers
- Customer service teams
- Telesales
- NHS workers
- Shopworkers
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.