Complaint Handling Level 1 (VTQ) Reviews

What our Students are Saying about us...

We have received thousands of comments over the years from satisfied students of our online training programs. Here are a few examples of the great experiences our students have had:

Customer Reviews
  • “Thank you for enhancing my Complaints Handling knowledge. ”

    ~ Ibukun, Banker from Lagos
  • “Simple, easy and practical”

    ~ Naveed from RIYADH
  • “Very informative course”

    ~ Marina from Essex
  • “Albeit I am not working with customer department, I broaden my general knowledge.”

    ~ Pavel, site manager from Middlesex
  • “Good overview of Complaints handling”

    ~ lisa, housewife from Worcestershire
  • “Excellent Course”

    ~ Muhammad Shahbaz from Riyadh. P.O. Box 87833
  • “Excellent worth of your time. Brief, accurate and practical.”

    ~ Uzma from RIYADH
  • “Excellent course brief and to the point ”

    ~ Qazi Saad Bin, Radiologist from N/A
Live & Un-Edited Reviews
  • “clear and simple to use. ”

    ~ Martin, over 1 year ago
  • “There were parts of one video where the exact same lines was repeated once time after another another. There was also an issue with the test - i don't believe that i only got 95. For one question, the pop us said correct but also incorrect at the same time (the title of the pop up said correct but the content of the pop up said incorrect), but then the other choice was definitely incorrect and when going back and selecting the wrong answer, it said it was incorrect - how can they both be incorrect? It was a question about explaining in more detail about products and services to help reduce complaints. I also don't see how a test with 11 questions can give a score of 95%. Additionally, I disagree with the comments on the customer is right. They always have the right to complain, but if you let them think they're right even when they're not, it makes things much more difficult to handle (I have in excess of 18 years experience in complaints handling)”

    ~ Lynsey, over 1 year ago
  • “good”

    ~ Rebecca, almost 4 years ago
  • “Very good”

    ~ niomi, almost 4 years ago
  • “I needed the customer complaints course for my work in the care and hospital sector. It is easy to use and very informative. I like the way you can view the videos and text about the videos. Downloads are excellent also. ”

    ~ Keith, over 4 years ago