Online Complaint Handling Level 1 (VTQ) Training Videos

  • 4.4/5 Stars
4.4 (32 ratings)
Taught by Keith Sleightholm
Video Playtime: 43 minutes
English English
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Includes

  • 24/7 on-demand video
  • Access on mobile
  • SCORM Ready! Works with your LMS
  • Endorsed by Skills for Care
  • 2.0 hrs CPD
  • Instant printable wall certificate
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Training 5 or more people?

Unlock your complimentary company dashboard so you can easily track your team's compliance.

SCORM ready course integrates with your LMS.

Complaint Handling Level 1 (VTQ) At a Glance

  • Ideal for many different workplaces including the health and social care sectors
  • Learn how to deal with complaints
  • Learn about telephone etiquette
  • Be more confident in face to face meetings
  • Gain complaint handling ideas that you can apply to your workplace
  • Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

In this first section we introduce you to your Complaint Handling course, and explain what to except and how the course works.

In this section we look at identifying a complaint, and how to handle it. We look at both face to face customer service, and customer service over the telephone. The NHS has a set process for making complaints and in this section we will state exactly what they say. Finally, we look at handling personal abuse.

In this section we give you three different scenarios (telephone customer service, face to face customer service, and language barriers), and show you examples of both good and bad customer service.

In this final section, we summarise the Complaint Handling course, and explain how the final test works. We then give you further information about the course resources which are available.