Online Complaint Handling Level 1 (VTQ) Certification

Learn how to deal with complaints in an effective and professional manner with this ProTrainings Course.

CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care

Complaint Handling Level 1 (VTQ) at a Glance

  • 3-year nationally recognised certificate
  • 42 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • Certified CPD time credit conformation
  • SCORM Ready! Integrates with your LMS
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
  • Videos include subtitles
£9.95 + VAT

We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams
  • Telesales
  • NHS workers
  • Shopworkers

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 42 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

For full details of the contents of the online course please visit our Complaint Handling Training page.

  • Introduction
  • Complaint Handling
  • Telephone Etiquette
  • Face to face customer service and meetings
  • Complaint handling
  • Complaint handling ideas
  • Identifying a complaint
  • NHS Complains process
  • Personal abuse
  • CQC website link
  • CQC website link
  • Care Information Scotland website link
  • Coronavirus (COVID-19) link to the NHS website
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Regulated - COVID 19 Pre-Screen Student Evaluation Form
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Health Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet
  • Woundclot - haemostatic gauze for all types of bleeding

What People are Saying

“Good overview of Complaints handling”

- lisa, housewife from Worcestershire

“Simple, easy and practical”

- Naveed from RIYADH