Complaint Handling in the workplace. Learn the basics of handling complaints to resolve matters before they get out of hand. Start online now!

Complaint Handling in the workplace. Learn the basics of handling complaints to resolve matters before they get out of hand. Start online now!

Complaint Handling in the workplace. Learn the basics of handling complaints to resolve matters before they get out of hand. Start online now!

Our video courses are more engaging than traditional slideshow e-learning.

Learn the basics of complaint handling.

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.

Accredited Training You Can Trust

You can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.

We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.

All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.

Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.

Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.

  • CPD Certified
  • CPD Excellence
  • ISO 9001 Registered Firm
  • ISO 45001 Registered Firm
  • ISO 27001 Registered Firm
  • Approved for Regulated Qualifications
  • FutureQuals Approved Centre
  • Skills for Care Centre of Excellence
  • Online Training Approved by Skills for Care
  • Classroom Training Approved by Skills for Care
  • Association of Healthcare Trainers Member

Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“Thank you for enhancing my Complaints Handling knowledge. ”

- Ibukun, Banker
  • 5.0

“Excellent Course”

- Muhammad Shahbaz
  • 5.0

Video-Based Training

    The Convenience of Video Training:
  • Train anywhere, on any device
  • Get started right now - no waiting
  • Rewind and pause if you need to
  • Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.

Common Questions

Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

Are courses all online or can I take a blended or class course locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

Can I take this course virtually online with a real instructor?

Yes, this course can be taken virtually. The course is taught thought our virtual learning platform and a Zoom link.  The course is taught by a real instructor online and you can interact with the instructor, ask questions just like a face to face lesson but without the travelling. Testing is carried out using our interactive online tests and you receive the same certificate at the end as you would with a face to face lesson. Contact us for more information and to see if this is available for you.

Are your courses Endorsed?

Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 300 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.