Online Complaint Handling Level 1 (VTQ) Training Videos

  • 4.4/5 Stars
4.4 (31 ratings)
Taught by Keith Sleightholm
Video Playtime: 43 minutes
English English
Begin course


  • 24/7 on-demand video
  • Access on mobile
  • SCORM Ready! Works with your LMS
  • Endorsed by Skills for Care
  • 2.0 hrs CPD
  • Instant printable wall certificate
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Training 5 or more people?

Unlock your complimentary company dashboard so you can easily track your team's compliance.

SCORM ready course integrates with your LMS.

Complaint Handling Level 1 (VTQ) At a Glance

  • Ideal for many different workplaces including the health and social care sectors
  • Learn how to deal with complaints
  • Learn about telephone etiquette
  • Be more confident in face to face meetings
  • Gain complaint handling ideas that you can apply to your workplace
  • Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.